FAQ

How do I know my correct bra/briefs/nightwear size?

Please use our size guide and chart. Here is a useful video giving you a visual on how to measure yourself correctly.

Can I exchange my order for a different style?

We are only able to offer size exchanges. If you wish to purchase an alternative style, then please return your purchase for a refund and place a new order on our website. 

My delivery had been left with a neighbour, what do I do?

Occasionally our couriers make the decision to leave your package with a neighbour to avoid it going to the nearest sorting office or be returned back to us. Please check in with your nearest neighbours, and if you are unsuccessful, please get in touch with us.

Can I add more to my order or amend address? Can I cancel my order?

When your order is placed, we begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 7 days. If you have forgotten to purchase an item, you will need to place a secondary order.

I sent back the return but I have not heard anything

Returns take a full 14 business days to be processed, and you will be emailed once this has been completed. We advise all customers to retain their proof of postage receipt issued by the delivery carrier. If you are concerned that your item has not been received, please track your parcel using this proof of postage so we can follow its return journey.

What does your packaging look like?

All online orders are lovingly packed and dispatched in our beautiful emerald branded box, it is then placed into the carrier bag

I am worried my size is going to sell out before my return is processed

If you are concerned, we suggest you place a new order on the website and return your purchase for a refund.

Will I have to pay the import duties?

You may need to if you are based outside of the UK and EU. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.